1. Terms

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Welcome to the terms and conditions governed by;

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1.1 What these terms cover. 

 

These are the terms and conditions on which we supply

services to you, whether these are goods, services or digital content. Where the word

‘Service’ is used in this agreement, it shall be taken to mean each of classes, workshop or talks. (such as movement class or health talk), services (such as membership and classes) and digital content

as applicable.

 

1.2 Why you should read them. 

 

Please read these terms carefully before you submit your

Booking to us.

These terms tell you who we are, how we will provide services to you, how

you and we may change or end the contract, what to do if there is a problem and other

important information. If you think that there is a mistake in these terms or require any

changes, please contact us to discuss.

 

2. Information about us and how to contact us

 

2.1 Who we are

 

We are YUKTI LIMITED a company registered in England and

Wales. Our company registration number is 15221209 and our registered office is at 1 Batten House, The Drive, London , England, E17 3BX. Our registered VAT

number is pending upon launch. 

2.2 How to Contact us.

 

You can contact us by emailing our customer service team at:

contact@yukti.health 

Or write to us at: 1 Batten House, The Drive, London, England, E17 3BX.

 

2.3 How we may contact you. 

 

If we have to contact you we will do so by telephone or by

writing to you at the email address or postal address you provided to us within your booking request. 

 

2.4 "Writing" 

 

Includes emails. When we use the words "writing" or "written" in these

terms, this includes emails. 

 

3. Our contract with you

 

3.1 How we will accept your booking request. 

 

Our acceptance of your booking order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

 

3.2 If we cannot accept your order

 

If we are unable to accept your booking order, we will inform you of this in writing and will not charge you for the services, in the case that we have already charged you we will refund you. This is because of unexpected limits from our resources which we could not reasonably plan for. 

 

The service you have requested a booking for is limited in the number we are able to provide, because of unexpected resources which we could not reasonably plan for, 

because a credit reference we have obtained for you does not meet our minimum requirements, because we are unable to meet a delivery of the service deadline you have specified.

 

3.3 Your order number. 

 

We will assign a booking order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

4. Our Services

 

4.1 What We offer 

 

Class-based gymnasium services at your organisation or community locations worldwide.

Classes are grouped by class names and descriptions on our website 

 

4.2 Children under the age of 18 must be supervised at all times. 

 

You shall ensure that if Children under the age of 18 are using our services at either a school, educational or community premises they must be supervised by a member of your staff during the class. 

 

4.3 Our classes, or any other type of services will not always be the same. 

 

In order to ensure the  individuals who accompany you, or your physical development, our classes will vary in their content so that the physical and learning activity in each service will be different we do not guarantee that you will always have the same instructor or health professional, and our instructors or health professionals may choose to incorporate teaching from several physical or learning practices into one service.

 

4.4 Our services are not limited to location. 

 

All services and classes are locations based on where you have requested your service to be provided. You are responsible for providing details of the location for the services we provide during your booking request. 

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4.5 We play music in our classes. 

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Typically our classes involve the use of amplified sound. You must provide the equipment to use music or sound during the class, or let us know in your booking request if you do not have access to music or sound playing equipment.

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4.6 Responsibility of locations 

 

You must be fully responsible for any location you hire or locations you host our services;

 

• 4.6.1 Responsibilities of individuals; You are responsible for the safety and behaviour of all individuals who accompany you to the premises of any location required, if as part of a third party location or  client location you host or hire you are responsible for the safety, behaviour of individuals and any damage caused by individuals you bring to the premises;

• 4.6.2 you and all individuals who accompany you to the premises of any third  party location or premises shall follow all their rules/guidance in respect of COVID-19;

• 4.6.3 you and all individuals who accompany you to the premises of any third party location, reservation or location shall follow all Government guidance / laws applicable, including abiding by the location rules on individual numbers lower than any limit for numbers of people meeting together indoors as set out in the Government guidance / laws applicable;

• 4.6.4 Yukti instructors or health coaches are not liable for any damage of any equipment or property caused by the members you invite to any location where we provide services to;

• 4.6.5 to clear all of your own equipment, any rubbish or other materials brought by you or your   guests into any third party location or premises. Any cleaning cost incurred by the third party location or premises will be covered by you or the individuals you invite to take part in our services, no responsibility will be passed to Yukti instructors. 

• 4.6.6  to ensure that you and all such persons in attendance with you are aware of all applicable fire evacuation procedures and all fire and other safety rules available on any third party site, location or premises;

• 4.6.7 to ensure that you and all such persons accompanying you shall keep confidential any entry codes provided to enable you to access the premises of a Pirate Studio, and to let us know immediately if such entry codes are disclosed to any other person;

• 4.6.8 to vacate the premises of any third party location or premises by the end of the time allotted to you as part of your reservation, any additional charges incurred for not leaving the premises will be covered by you or the individuals you invite, and not the instructor who provided the service

• 4.6.9 that you are responsible for any equipment you bring onto any third party location or premises, that you do so and/or use any available lockers/storage/bike storage facilities at your own risk, and that Yukti Instructors shall not have any responsibility for damage, theft or loss of your equipment;

• 4.6.10 not to bring or consume any dangerous or unlawful equipment, substances or materials onto any third party premises which includes but are not limited to illegal drugs, nitrous oxide, knives, guns or weapons of any kind or smoke machines;

 

5. Your rights to make changes

 

5.1 Contact Us. 

 

If you wish to make a change to the service you have booked please contact us. We will let you know if the change is possible. If the change is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

5.2 Transfers.

 

Each booking you make is for a specific class or service for your required booking date. Classes or any other services are not transferable to other days, classes, services and/or people. If you change your mind about making a booking, you will need to cancel it at least 14 days before the class or service start time and date and re-book an alternative if you so wish.

 

5.3 Missed classes.

 

In the event that you are unable to commit to a class or service you booked and you need to cancel your booking, you will need to do so online using your login details. In the unlikely event that you are unable to access the online booking system, you may cancel your booking by emailing us on contact@yukti.world and we will process the cancellation for you.

 

5.4 Refunds for classes or services.

 

If you cancel your booking 14 days before the class or service  we will arrange a full refund. No refund will be given for a cancellation received less than 14 days before the class is due to start, unless the Yukti agrees to make an

exception.

 

6. Our rights to make changes 

 

6.1 Minor changes to the services. 

 

We may change the service:

 

• 6.1.1 to reflect changes in relevant laws and regulatory requirements;

• 6.1.2 in the case of services, if we think a change will enhance the experience of users generally; and

• 6.1.3 to implement minor technical adjustments and improvements, for example for safety reasons. These changes should not affect your use of the services.

 

6.2 More significant changes to the services and their terms. 

 

In addition, as we informed you in the description of the service on our website, we may make the following changes to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any service paid for but not received:

 

• 6.2.1 changes to the way we use your data; and

• 6.2.2 updates to digital content. We may update or require you to update  digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

 

6.3 Cancelled classes or service

 

In the unlikely event that an instructor cannot deliver a class or service (for example due to illness) or is running more than 15 minutes late for a class (for example due to problems with public transport) we will use our reasonable endeavours to source an alternative cover instructor, however, we cannot guarantee that someone will be available at short notice. For the avoidance of doubt, you will not be entitled to a refund if the original instructor is not available to deliver the class or service you have booked but a cover instructor is provided.

 

6.4 In the event that we are unable to source a cover instructor 

 

To deliver a class or service we will contact you by email and text message immediately to inform you of a class cancellation. In such an event you will be offered the choice of an alternative class or service, matching the same value, on the day or a set-date in the future (subject to availability) or a free class voucher.

 

6.5 In the circumstance of a class or service cancellation 

 

You will be offered the choice of an alternative class or service of your choice on the same day (subject to availability) or a free class voucher. We can not offer any other type of refund or cover any other type of expenses such as hiring of a venue.

 

7. Providing the services

 

7.1 Costs. 

 

Costs will be displayed to you on our website via a Yukti Account. 

 

• 7.1.1 We will begin the services on the date agreed with you during the booking process. The completion date for the services is as told to you during the booking process.

 

• 7.1.2 We are not responsible for delays outside our control. If our supply of the services are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

 

8. Your rights to end the contract

 

8.1 You can always end your contract with us. 

 

Your rights when you end the contract will

depend on what you have paid for, whether there is anything wrong with what we

provided, how we are performing and when you decide to end the contract:

 

8.1.1 If what you have paid for is misdescribed 

 

You may have a legal right to end the contract or service re-performed or to get some

or all of your money back), see clause 12;

 

• 8.1.2 If you want to end the contract Because of something we have done or have told you we are going to do, see clause 8.2;

 

• 8.1.3 If you have just changed your mind about the service, see clause 8.3. You may be able to get a refund if you are within the cooling-off period (14 days from the start of the service date). In relation to our provision of services to you, where you have started using the services, we are able to continue providing the services to you, even though any cooling off period may still be running. You acknowledge that by starting to use the service or by accepting our supply of the service, you waive your right to cancel during the cooling off period;

 

• 8.1.4 In all other cases (if we are not at fault and you are not exercising your right to change your mind), see clause 8.6.

 

8.2 Ending the contract because of something we have done or are going to do. 

 

If you are ending a contract for the following reasons set out below, the contract will end

immediately and we will refund you in full for any services which have not been provided

(though we shall not be obliged to refund you for any services used by you or supply by

us to you) and you may also be entitled to compensation. The reasons are:

 

• 8.2.1 we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 6.2);

• 8.2.2 we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;

• 8.2.3 there is a risk that supply of the service may be significantly delayed because of events outside our control;

• 8.2.4 we have suspended supply of the service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

• 8.2.5 you have a legal right to end the contract because of something we have done wrong.

 

8.3 Exercising your right to change your mind 

 

(Consumer Contracts Regulations 2013).

For most services bought online you have a legal right to change your mind within 14

days and receive a refund (the ‘cooling-off period’). This right is subject to the services

exclusion described at clause 8.1.3 above. These rights, under the Consumer Contracts

Regulations 2013, are explained in more detail in these terms.

 

8.4 When consumers do not have a right to change their minds. 

 

Your right as a consumer to change your mind does not apply in respect of:

 

• 8.4.1 services, once these have been started, even if the cancellation period is still running;

 

• 8.4.2 Have you bought services (for example, membership or a package of classes)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have started the services you cannot change your mind, even if the period is still running. Please see clause 8.1.3 for more information.

 

8.5 Ending the contract where we are not at fault and there is no right to change your mind;

 

Even if we are not at fault and you do not have a right to change their mind (see

clause 8.1), you can still end the contract before it is completed. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. 

Where our contracts run monthly from the date you first signed up, to give valid notice you should give one month’s written notice from your next monthly renewal date, such that if your renewal date is the 10th of the month, you must give 30 days’ notice no later than the 10th day of the previous month for the 30 day notice to apply to the month that follows. This clause shall not apply if you have agreed to a fixed term contract in which case you cannot terminate the term early.

 

9. How to end the contract with us 

 

(including if you have changed your mind)

 

9.1 Tell us you want to end the contract. 

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To end the contract with us, please let us know by doing one of the following:

 

• 9.1.1 Email us at contact@yukti.health. Please provide your name, business address, details of the booking and, where available, your phone number and email address.

 

9.2. if the services are misdescribed; or

 

• 9.2.1 Change in services - if you are ending the contract because we have told you of an upcoming change to the services or these terms, an error in pricing or description, a delay in providing a service due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances (including where you are exercising your right to change your mind) you must pay for any outstanding costs from previous services we have provided to you. 

 

9.3 How we will refund you.

 

If you are entitled to a refund under these terms we will refund you the price you paid for the services, by the method you used for payment.

 

9.4 We may deduct from any refund;

 

An amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

 

9.5 When your refund will be made. 

 

We will make any refunds due to you as soon as

possible. If you are a consumer exercising your right to change your mind then:

 

• 9.5.1 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

 

10. Our rights to end the contract

 

10.1 We may end the contract if you break it. 

 

We may end the contract for a service at any time by writing to you if:

 

• 10.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

• 10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, payment details, address or health and fitness information as required by the physical activity questionnaire; and

• 10.1.3 you do not, within a reasonable time, allow us to deliver the services to you.

 

10.2 You must compensate us if you break the contract. 

 

If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

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11. If there is a problem with the services 

 

How to tell us about problems. If you have any questions or complaints about the services,

please contact us. You can contact our customer service team at contact@yukti.health or write to 1 Batten House, The Drive, London, E17 3BX.

 

12. Price and Payment

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12.1 Where to find the price for the services.

The price of the services (which includes VAT where applicable) will be the price indicated on the services page and booking page when you placed your booking or booking request. We take all reasonable care to ensure that the price of the services advised to you is correct. However, please see clause 13.3 for what happens if we discover an error in the price of the services you order.

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12.2 VAT. If the rate of VAT changes;

Between your order date and the date we supply the services, we will adjust the rate of VAT that you pay and may pass on changes in VAT at our sole discretion, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

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12.3 What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid, and require the return of any goods provided to you.

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12.4 When you must pay and how you must pay.

We accept payment with most major credit and debit card providers. Please refer to our website for more information. When you must pay depends on what services you are purchasing:

• 12.4.1 For classes: You must pay in full at the time of booking through our online booking system, unless the terms of your membership, bundle, or any other valid promotion provide otherwise.

• 12.4.2 Pricing Plan for Services:

  • Standard Classes start from £120 to £250 per session

  • Bundle Plan: 1) £499 for 4 sessions, 2) £699 for 6 sessions, 3) £849 for 8 sessions - all valid for 2 months.

  • Special Promotions: Occasionally, we may offer promotional rates or discounts. Details will be provided on the services page at the time of booking.

  • Free Trial: We offer clients a free trial which includes 1 session based on availability, only valid once per user and requires an account and promo code with Yukti.

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12.5 We can charge interest if you pay late.

If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

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13. Intellectual Property

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13.1 We are the owner or the licensee of all intellectual property rights in our site; 

 

And in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

13.2 Our status 

 

(and that of any identified contributors) as the authors of content on our

site must always be acknowledged.

 

13.3 You must not use any part of the content;

 

on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

 

14. Health risks and disclaimer

 

14.1 You acknowledge and represent that:

 

• (a) to the best of your knowledge, your attendees or participants suffer from no medical or physical condition or disability that will or might increase the normal risks associated with exercise;

• (b) if your attendees or participants do suffer from a medical or physical condition or disability, their doctor has approved their participation in our classes; and

• (c) you have honestly and fully completed the Yukti Physical Activity Questionnaire and Declaration.

 

14.2 You must inform us, as soon as possible, if:

 

• (a) your attendees suffer from any new injury, illness or other medical condition, or change in their general state of health or fitness;

• (b) if attendees feel any pain or discomfort during a class; or

• c) they feel that any exercise included in a class would be unsafe or uncomfortable for you.

 

14.3 We may in our sole discretion prohibit attendees or participants from participating in a class; 

 

And they must comply with all of our instructions in relation to our classes.

 

15. You are responsibility for loss or damage suffered by you

 

15.1 We are not responsible to you for foreseeable personal injury 

 

(including serious injury or death), we are not responsible for any personal injury (including serious injury or death), loss or damage that is not foreseeable.

 

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 

 

This includes liability for death or personal injury caused by our negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 9 including the right to receive services which are: as described and match information we provided to you and supplied with reasonable skill and care under the Consumer Protection Act 1987

 

15.3 Instructors’ liability

 

The limitations and exclusions of liability in these terms and

conditions act to limit and exclude the liability of Yukti staff, employees, agents,

instructors and any other person authorised by Yukti to represent them as an associated

party.

 

15.4 We are not liable for your business losses. 

 

We only supply the services for to you for domestic and private use.

 

15.5 Please note that private personal sports injury insurance is available, 

but it is your own responsibility.

 

16. Behaviour, dress and lateness

 

16.1 Please do not take photos or videos during classes unless it has been authorised by the instructor and other people in the class.

 

16.2 Please treat Yukti staff with respect.

 

16.3 We request that your attendees dress appropriately for a fitness setting - shorts, leggings, vest or T shirts and other appropriate sportswear and appropriate footwear (if applicable).

 

16.4 We require you to use and/or wear any equipment or apparatus, including protective gear, sensibly as directed by a Yukti instructor or other member of staff. If you are unclear on how you should use a particular piece of equipment or apparatus please let us know before you use the item and we will give you guidance.

 

16.5 Attendees should aim to arrive at least ten minutes prior to your scheduled class. 

 

16.6 Organisers must prepare your space for the class or service, how many attendees can fit within your space is your responsibility, and please reserve space for the instructor to provide the service and class. 

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17. How we may use your personal information

 

17.1 We will process your personal information in accordance with our Privacy Notice which for the purposes of the Terms and Conditions form part of the entire agreement with

you.

 

17.2 You acknowledge and accept that you have read and understood our Privacy Notice when you accept these Terms and Conditions.

 

17.3 You must not share your personal or membership information with any other third party that may lead to unauthorised use of your data for the fulfilment of services.

 

17.4 You should only use strong passwords for your membership credentials. Yukti do not accept any liability for the protection of your data should you use common, weak or

otherwise easy to compromise passwords.

 

18. Other important terms

 

18.1 We may transfer this agreement to someone else. We may transfer our rights and

obligations under these terms to another organisation. We will always tell you in writing if

this happens and we will ensure that the transfer will not affect your rights under the

contract.

 

18.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations

under these terms to another person if we agree to this in writing.

 

18.3 Nobody else has any rights under this. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

 

18.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

18.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not

insist immediately that you do anything you are required to do under these terms, or if we

delay in taking steps against you in respect of your breaking this contract, that will not

mean that you do not have to do those things and it will not prevent us taking steps

against you at a later date. For example, if you miss a payment and we do not chase you

but we continue to provide the services, we can still require you to make the

payment at a later date.

 

18.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal

proceedings in respect of the services in the English courts.